Silver and Gemstone Jewellery from Germany

Right of cancellation for consumers

(Consumer, in terms of the following provisions, is any natural person who concludes a legal transaction for a purpose, and cannot be attributed to a commercial or independent professional activity.)


Right of Cancellation

You can cancel your contract within 14 days without giving reasons in writing (e.g. letter, fax, email). For this you may use our cancellation form, please click here for downloading it: cancellation form. The time limit begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations.
The cancellation request must be sent to:

Schmuckwerk Hübener GbR
Menckestrasse 41
04155 Leipzig
Fax: +49-(0)341-25668771

Results of cancellation

In case of an effective purchase cancellation, the mutually received benefits are to be returned and any rights to use (e.g. interest) surrendered. If any interest or benefits (e.g. use-value) has been derived from the product or if the product was returned in deteriorated condition, you will have to compensate the provider. For product deterioration and derived benefits, you must pay compensation only if use of the product and/or its deterioration resulted above and beyond the customer's consideration of the product's characteristics and functionality. “Considering product characteristics and functionality" refers to the testing and trying out the goods, as is possible and customary in a retail store.

Transportable items are to be returned at our expense. The customer will have to bear the costs of returning delivered goods ordered insofar as the price of the returned goods does not exceed 40 Euro or if the customer had only paid a partial amount of the returned item's value at time of contract. Otherwise, returning a product is free of charge. We will pick up goods personally which cannot be shipped. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you once you post your cancellation request, for us when we receive it.

Exclusion of right of cancellation

The right does not include contracts for delivery of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition upon return or spoil quickly or whose expiration date has passed, the supply of audio or video recordings or software if the delivered media has been unsealed by you and the delivery of newspapers and magazines (unless you have agreed to contract for the supply of newspapers, periodicals and magazines by phone). End of cancellation policy

Please note:

Please send, if possible, any returned goods back to our factory with the appropriate prepaid postage and not carriage forward. We will gladly refund to you the postage in advance, to the extent in which we have agreed to pay the return costs. Please avoid damage and contamination of the product. Send the goods if possible in their original packaging with all accessories and with all packaging components to us. Unless you do not have the original packaging, please take care to avoid damage in suitable packaging. The above procedures are not a precondition for the effective exercise of the right of cancellation.